Privacy Policy
Last updated: 01 August 2026
This Privacy Policy explains how Skynity ("we", "us") collects, uses, and protects
information when you use the Skynity customer app and customer portal ("the Service") to
manage your internet subscription.
Information we collect
- Account information: name, phone number, email, address, and (where
required for connection registration) NID number.
- Connection information: your router/PPPoE username, assigned IP and
MAC address, package/plan details, and connection status.
- Usage information: data usage and session records (upload/download
volume, session times) tied to your account, used to show your usage and enforce fair-use
limits.
- Payment information: transaction references and sender numbers you
submit for manual payments (bKash/Nagad/Rocket), or payment status from our payment
gateway partner. We do not store your mobile wallet PIN or full card numbers.
- Support information: the content of support tickets and messages you
send us.
- Device information: a push-notification token tied to your device, if
you allow notifications, so we can send you service alerts.
How we use this information
- To provide and maintain your internet connection and account.
- To process billing, payments, and renewals.
- To respond to support requests.
- To send you service notifications (billing reminders, outage alerts, ticket replies).
- To detect and prevent fraud or abuse of the Service.
How we share information
We do not sell your personal information. We share the minimum necessary information with:
- Payment gateway and mobile financial service providers, to process payments you initiate.
- SMS/communications providers, to deliver OTP codes and account notifications.
- Law enforcement or regulators, only where required by applicable law.
Data retention
We retain account and billing records for as long as your account is active and for a
reasonable period afterward to meet accounting, legal, and dispute-resolution obligations.
Your choices
- You can view and update your profile information from within the app/portal.
- You can disable push notifications from your device's notification settings.
- You can request account or data deletion by contacting support below, subject to
legal/billing retention requirements.
Security
We use industry-standard measures (encrypted connections, hashed passwords) to protect your
information. No system is 100% secure, and we encourage you to keep your account credentials
confidential.
Children's privacy
The Service is intended for account holders who are able to enter into a service agreement
with an ISP and is not directed at children.
Changes to this policy
We may update this policy from time to time. Continued use of the Service after changes
means you accept the updated policy.
Contact us
Skynity
Helpline: 01811871332
Email: support@skynity.org